Tallis John Lockos
EXPERIENCE
Compliance Accountant, Missouri Housing and Development Commission
MAY 2023 -Present
MHDC’s Asset Management Department is responsible for monitoring and enforcing regulatory and policy compliance for Federal and State housing programs.
Client Experience Manager, Cushman & Wakefield
DEC 2019 - FEB 2022 - Remote
Managed client experience and change management initiatives, implementing high value business solutions across 190 Americas offices.
Created solutions for delivering change communications. Improved on-time launches, reduced help desk ticket volume, and reduced business interruptions.
Published over 200 technical articles in 45 countries.
Developed the knowledge base for an artificial intelligent avatar designed for quick, real-time conversation supporting IT questions and issues.
User Experience and Instructional Designer, Cushman & Wakefield (formerly DTZ)
MAY 2015 - NOV 2019 - St. Louis, Missouri
Created a scalable UX methodology for agile Enterprise software development.
Implemented and managed UX for the Global Internal Application Development team.
Performed on-site usability testing in Singapore, Australia, United Kingdom, and the USA.
Conducted qualitative and quantitative UX research, task analysis, sentiment analysis, wireframes.
Performed metrics analysis to inform design and UX optimization efforts.
Normalized as process user-reported metrics, such as the System Usability Scale (SUS) and Net Promoter Score (NPS).
Administration, creation, and user training for SharePoint sites.
Created an on-demand knowledge center containing over 1,000 articles and 70 topics, with 35,000+ active users in EMEA, APAC, and Americas.
Transition & Quality Control, Cushman & Wakefield (formerly Cassidy Turley)
FEB 2009 - APR 2015 - St. Louis, Missouri
Trained and supported property management with budgets, tenant reconciliations, tenant billing, extracting leases.
Developed and implemented an audit methodology for property management offices in North America.
Produced hundreds of interactive elearning lessons, software simulations, and video training courses specific to Commercial Property Management
Conducted software training webinars, created job aids and learning guides.
Instructional Designer, Cushman & Wakefield (formerly Colliers Turley Martin Tucker)
FEB 2008 - JAN 2009 - St. Louis, Missouri
Designed and implemented training curriculum for 50+ client accountants.
Accountant, Cushman & Wakefield (formerly Colliers Turley Martin Tucker)
MAY 2007 - JAN 2008 - St. Louis, Missouri
Offsite accounting partner on a team of associates charged to takeover and manage a 95-property portfolio totaling over 25 million square feet.
Staffing Manager, Robert Half International
MAY 2003 - APR 2005 - St. Louis, Missouri
Netted over $300,000, billing 33,069 hours in 2004, recruiting
Accountant, Enterprise Rent-A-Car
NOV 1997 - OCT 2003 - St. Louis, Missouri
Performed full cycle accounting, financial statements, and analysis.
EDUCATION & CERTIFICATIONS
B.S. in Finance, Missouri State University, Springfield, MO, USA 1992
B.A. in Media Communications, Webster University, St. Louis, MO, USA, 1996
UX Certified License, Nielsen Norman Group, 1032406
Service Adoption Specialist, Microsoft, CLD277x
SOFTWARE
Acrobat DC, Adobe Animate, Adobe Captivate, Adobe Photoshop, Articulate, Audacity, Camtasia, Microsoft Office 365, Microsoft Teams, OneDrive for Business, Power Automate, Power BI, SharePoint, SnagIt, Stream, Sway
SKILLS
Agile methodologies, content creation, copywriting, graphic design, E-Learning development, technical writing, usability testing, UX research, UX writing, video editing.